Hotel Vacancy: UX Welcome
This post is inspired by some recent run-ins with common hotel user experience challenges. Let’s get things started off on a positive note, shall we? The Courtyard Marriott is enjoying huge success...
View ArticleUX as Linchpin
I just finished reading the book Linchpin by Seth Godin and wanted to share my perspective. First off, if you haven’t already discovered this amazing gift, get yourself a copy straight away… The Net...
View ArticleBroken UX and the Medicare Experience
Death by Red Tape These days it’s common to hear about Medicare fraud in the news and our current healthcare system in general spiraling out of control. More costs, less care, and an ever increasing...
View ArticleDesign vs. UX
Can’t We All Just Get Along? Do your ux and visual design teams collaborate in harmony or are they constantly going head-to-head over who owns what part of the design? I’ve come across some interesting...
View ArticleWhat’s all the buzz about ux?
What is UX? Simply stated, user experience (UX) is the practice of designing things that make sense. Be it a website, a hotel lobby, or a mobile app. A user’s experience is everything that happens as a...
View ArticleTime stands still for none
Everyone has endured a poor customer experience at one time or another. Maybe it was when you called that 800 support number and ended up in a labyrinth of voice prompted hell. Or possibly, it happened...
View ArticleEmpathy: Latest trend or here to stay?
Lately in the UX industry, it’s all about empathy. There have been numerous blog posts written about having empathy for users, putting yourself in the user’s shoes, etc. But who is actually practicing...
View ArticleWhy Visio Should Join IE6
Visio was not meant to be a wireframing tool. Yet some UX departments maintain Visio as a standard part of their toolkit. Why? My best guess is that people get stuck on what they know and stop looking...
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